What we automate

Six places the same problem shows up, and every one of them says how you buy it. The audit tells you which is costing you most.

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Calls & bookings

The call you missed was a customer.

A missed call is usually a lost customer. Calls answered or returned automatically, the appointment booked into the calendar you already use, and reminders sent so fewer people don’t show. Built on a voice platform we configure to your business, not from scratch — which is why it can be live in days.

Ready-made package: Never miss a lead — see what’s included

Example

A call comes in while you are with a customer and nobody picks up. The caller gets a text back offering the next two free slots, and books one without you touching it.

Example workflow

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Documents & back office

The quote that takes an afternoon.

The quote that takes an afternoon, the proposal assembled from four old ones, the report rebuilt every month, the same figures re-keyed into three systems. This is where skilled people lose the most hours, and where a system pays for itself fastest. We start with whatever produces revenue — usually quoting and estimating, because the business that quotes first tends to win the job.

Custom build, scoped from your audit — see how it’s priced

Example

A quote request arrives on Monday morning. By the time you’ve read it, a draft built from your last four similar jobs is waiting for your sign-off — and once it’s accepted, the same figures land in your accounting tool without anyone retyping them.

Example workflow

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Websites & lead capture

A site that just sits there.

A site that looks current and loads fast, built on a fixed scope and price. The difference is what happens after someone arrives: enquiries captured properly, routed to the right person, and followed up automatically instead of sitting in an inbox until Thursday.

Fixed packages — see the packages

Example

Someone fills in the enquiry form at 9pm. They get an acknowledgement within a minute, the enquiry lands with the right person with the details already captured, and if nobody has replied by Wednesday a follow-up goes out on its own.

Example workflow

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Messaging & inbox

DMs answered whenever there’s a gap.

Customers message on whichever channel they happen to be in. We pull WhatsApp, Instagram and Facebook into one lane, answer what’s routine, capture the details into your records, and route the rest to you with a draft already written.

Custom build, scoped from your audit — see how it’s priced

Example

Someone asks on Instagram whether you take walk-ins, and gets an answer in under a minute. Someone else asks to change a booking they have already paid for, and that one arrives in your approvals with a reply already drafted.

Example workflow

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Reviews & reputation

The review you found out about last.

A review request that goes out after every job without you remembering, a drafted reply waiting for every review that arrives, and an immediate alert on anything negative so you’re never the last to know. Part of the Never miss a lead package.

Ready-made package: Never miss a lead — see what’s included

Example

A job is marked complete and a review request goes out that evening without anyone remembering. When a two-star review lands the next morning, you already have an alert and a drafted reply waiting.

Example workflow

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Content & social

Posts that never quite go out.

We plan the month, write the posts, schedule them, and put every comment and DM into one place. Routine questions get answered; anything about price, booking or a complaint gets drafted and held for you. This is the work packaged as Royto Social.

Ready-made package: Royto Social — see what’s included

Example

A cafe posts three times a week without anyone remembering to. The month’s plan is agreed on the first of the month, the posts go out on schedule, and the comments asking about opening hours are answered before the owner has read them.

Example workflow

Case by case

Custom builds

The spreadsheet someone rebuilds every Monday.

Most businesses have one thing that doesn’t fit any box — a spreadsheet that gets rebuilt weekly, a handover that only works because someone remembers it. If the audit turns it up, we’ll scope and quote it as a one-off build on the tools you already have.

Custom build, scoped from your audit — see how it’s priced

Example

A workshop rebuilds the same parts-ordering spreadsheet every Monday from four supplier emails. The audit finds it, and it becomes a job that runs itself on Sunday night.

Example workflow

Not sure which of these is costing you most? That’s what the audit is for.

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